The terrible support and build quality issues are all over the place. Support outright ghosts people trying to return broken stuff?
What's going on here?
https://old.reddit.com/r/framework/comments/1dvtqwb/after_ov...
https://old.reddit.com/r/framework/comments/1qei0ny/returnin...
https://old.reddit.com/r/framework/comments/1of2f8s/return_s...
I’m sure we can find anecdotes of bad support experiences from any brand, including Apple.
I’m sure Framework doesn’t have the best support out there but the great thing about the wider PC market is that they’re not the only option. I also don’t really depend on Framework support as much as I would depend on Apple support.
Apple won’t sell parts direct to consumers.
Dell will come to your house to fix their business class systems, will Apple do that?
Apple has great support but it costs you. After your year of warranty is up, you’re paying above the value of your system to fix most issues, or you can buy AppleCare (insurance) for hundreds of dollars.
Funny timing for this discussion, I just this week got my second settlement check from the Apple butterfly keyboard class action lawsuit. Apple sold me a computer with a fundamentally defective design and all they could do for me is repair it with the same fundamentally defective keyboard design. No refund, no trade in for a revised product. I had to sell that computer to have any hope of keeping a machine I could be comfortable with long term.
I can take my MacBook in to be repaired at any Apple authorized repairer or the official store. I got my entire MBP motherboard replaced at $0 cost to me a year ago.
If I had a Framework, they wouldn't even be replying to me.
That's the difference. That's why it's garbage. They don't stand by their product, and don't care if it fails on you.
Quality INCLUDES support, by the way.
Seems like you’re willfully ignoring the bulk of the content of my comment where I talk about other brands besides framework. You’re just here to bash on framework because you don’t like them.
Fine, you don’t like framework, someone can get a PC laptop from a brand with available concierge support like HP, Dell, Lenovo. Dell will come to your house to repair your system. Apple will not.
Your motherboard was repaired at $0 because you were in warranty. That’s not really a spectacularly unique experience. I even got ASUS to do that and they’re literally the worst.
The whole “walk into a store” thing with Apple isn’t actually an advantage anymore because they no longer repair computers inside the retail locations, they’re all shipped out to depot.
Apple support is all smiles, but their out of warranty pricing is where they are effectively dismissive. They might as well not respond to emails at that point because their solutions are “you might as well throw your computer in the trash,” economically speaking.
The point is I can go get support for my Apple laptop immediately at roughly 100 different locations. With Framework, they ghost you. There are no locations except the email you get ghosted on. That's why it's garbage.
Ghosting paying customers is irredeemable behavior.
Again, stop focusing on framework alone and acknowledge that there are other PC brands.
At no point in this entire thread was the subject supposed to be a discussion of one specific brand.