The point is I can go get support for my Apple laptop immediately at roughly 100 different locations. With Framework, they ghost you. There are no locations except the email you get ghosted on. That's why it's garbage.
Ghosting paying customers is irredeemable behavior.
Again, stop focusing on framework alone and acknowledge that there are other PC brands.
At no point in this entire thread was the subject supposed to be a discussion of one specific brand.