I can take my MacBook in to be repaired at any Apple authorized repairer or the official store. I got my entire MBP motherboard replaced at $0 cost to me a year ago.
If I had a Framework, they wouldn't even be replying to me.
That's the difference. That's why it's garbage. They don't stand by their product, and don't care if it fails on you.
Quality INCLUDES support, by the way.
Seems like you’re willfully ignoring the bulk of the content of my comment where I talk about other brands besides framework. You’re just here to bash on framework because you don’t like them.
Fine, you don’t like framework, someone can get a PC laptop from a brand with available concierge support like HP, Dell, Lenovo. Dell will come to your house to repair your system. Apple will not.
Your motherboard was repaired at $0 because you were in warranty. That’s not really a spectacularly unique experience. I even got ASUS to do that and they’re literally the worst.
The whole “walk into a store” thing with Apple isn’t actually an advantage anymore because they no longer repair computers inside the retail locations, they’re all shipped out to depot.
Apple support is all smiles, but their out of warranty pricing is where they are effectively dismissive. They might as well not respond to emails at that point because their solutions are “you might as well throw your computer in the trash,” economically speaking.
The point is I can go get support for my Apple laptop immediately at roughly 100 different locations. With Framework, they ghost you. There are no locations except the email you get ghosted on. That's why it's garbage.
Ghosting paying customers is irredeemable behavior.
Again, stop focusing on framework alone and acknowledge that there are other PC brands.
At no point in this entire thread was the subject supposed to be a discussion of one specific brand.