>it drowns the receivers in bureaucracy
Huh, the receivers in this case are the bureaucracy. The senders are the one that has to navigate said bureaucracy.
So, the entire thing is a wash. The systems are complex and confusing, many of them likely by design. Getting an appointment in some of them can take months. Knowing what you actually need can be daunting as quite often there is a byzantine set of requirements that depends on your exact situation and any missed information could take weeks or months to get another visit.
>the receivers in this case are the bureaucracy
As someone that has worked in a bureaucracy, yes, bureaucrats are themselves victims of bureaucracy. One could even say the primary victims, if you’re going by total exposure time.
Which is why they get paid, of course. I feel more sympathy to the recipients ts who are eligible for benefits but unable to receive them due to onerous paperwork. AI is an equalizer between the desperate amateur and the bureaucratic professionals who know how to effectively navigate their side of the system.
For example, I just hooked an agent up to call my internet company to negotiate a discount. Without that capability, I am either financially taxed by paying too much, or cognitively and time taxed by having to do it myself.