What are you basing your judgment of OP on? He is listing various ways he goes above and beyond for his tenants even though he certainly doesn't have to. Your credit card company doesn't waive your late fees, yet he does when he knows tenants experience hardships. That's pretty awesome.
Also, the money doesn't go into a void: Tenants receive housing in return.
What judgment? I literally wrote that they’re a nice person!
“Money into a void” is the phrasing _they_ used!
> but I think you've drunk a bit too much of your own kool-aid
That (rather judge-y) part negates the "nice" part your started out with. I don't think OP "drank too much of his own kool-aid", he simply listed all the nice things he does for his tenants, which are great and well beyond what you could expect from an unrelated party in a contract for a service.
Yes, and then what was their last sentence?