The most absurd thing is the original video response from the company was good, and with a very compelling argument: their customers never saw shimming in the field. Their user base don't need shimming resistance: security needs to be adequate, not perfect. And they follow-up by presenting options about people requiring the lock to be shim-proof.
Granted, in this day and age, it's a disgrace to still make locks that can be shimmed. Especially when the shim-proof alternatives they show just have an additional notch to catch the shim.
> their customers never saw shimming in the field.
This is arguably good PR, but a terrible response. Shimming is so quick and hard to detect that even if you had 24-7 video of the lock, you probably wouldn't notice that the lock had been shimmed. You would just assume that someone lost a key.
It's a trailer hitch lock. If someone steals your trailer then you definitely do notice. And if they just shim the lock and put it back then it doesn't really matter.
Also the company sold a picking-proof version… at a higher price.
shimming proof not picking, sorry just noticed the entirely wrong word