> their customers never saw shimming in the field.
This is arguably good PR, but a terrible response. Shimming is so quick and hard to detect that even if you had 24-7 video of the lock, you probably wouldn't notice that the lock had been shimmed. You would just assume that someone lost a key.
It's a trailer hitch lock. If someone steals your trailer then you definitely do notice. And if they just shim the lock and put it back then it doesn't really matter.
Also the company sold a picking-proof version… at a higher price.
shimming proof not picking, sorry just noticed the entirely wrong word