>Also, in addition to planned obsolescence and repair hostility is Design for Manufacturing (DfM) that doesn't care about maintainability, safety, comfort, or durability, only lowest cost to shove things together on an assembly line.
Exactly. It's basically fight club math. Spend $10 on a click-fit connector that can't be disassembled but that a $60/hr (though they only see a fraction of that) UAW laborer can plug in in half the time can't easily short-insert that can be visually checked.
The fact that it costs $200 the 1/10000 times it fails under warranty doesn't matter with those numbers. And you don't even care about the 100/100 times it fails at 2-3x the warranty period.
Of course, you're burning credibility doing this. But credibility doesn't have an obvious mapping to a number and stonk go up, KPI go up, bonus get paid, nobody cares.
There is ultimately a feedback cycle in that maintenance and reliability problems reduce used car values, and those drive lease rates. When manufacturers have trouble making the numbers work on cheap leases then that eventually hurts sales volume, but it takes many years for that effect to show up.
You can milk the public for like a decade of "shareholder value" between such time as you change things and the public wises up.