It’s about incentives. My company spends about 400k/month USD in both Azure and AWS (different workloads). When I ask my AWS team for help, I usually get actionable info, a separate standalone call (if the request warrants it), and a follow up from my TAM and Account Exec. Every request to my Azure team has basically been “here are some YouTube/MS Knowledge links” + let me know if you figure it out. Roughly the same spend on both platforms, and wildly different levels of helpfulness (and yes, we have an Azure EA).
Are the people on my Azure team smart? Probably. Are they incentivized to actually help me solve a problem? No. They’re obviously incentivized to increased my license spend.
Unless you're paying millions a month, they don't care. It can take weeks to get AWS SES (Simple Email Service) "approved for production" on a small account, and that's after dozens of emails to prove you're not a spammer. For an enterprise I was working with, I asked and 5 minutes later it was approved. No questions.