Yes, and We have done it. We are a startup and we build a IM to replace slack. All agents and humans in the same channel.
you know what i miss? when slack didn’t exist. when it was perfectly acceptable to wait 2 business days to respond to someones fuckass email
you know what i miss? when slack didn’t exist. when it was perfectly acceptable to wait 2 business days to respond to someones fuckass email