> ...for a niche of customers, from whom the revenue is probably entirely negligible to OpenAI.

> Not saying it's right, ethical or anything like that, but it's not "stupid"

Quite many well-paying customers become very suspicious of whether integrating OpenAI into their workflows if they read about cases where OpenAI banned accounts willfully.

If OpenAI wants to become "infrastructure provider other companies should depend on (and thus pay)", OpenAI must behave like an infrastructure provider as for electricity or internet, i.e. must only ban accounts in exceptionally rare cases that 99.9 % of society will consider to be acceptable.