This is a techne/metis split. You would probably like this [0] chapter about the "rightness" struggle between engineering and service at Xerox. Some paralells to A Big Little Idea called Legibility from Ribbonfarm, too.
[0] https://books.worksinprogress.co/book/maintenance-of-everyth...
Seeing Like A State is essential reading, especially for anyone working in software or operations for a corporation.
The original book that article is based on is great.