Having access to herdr on phone and iPad is the best gap I've ever found. That way people can do things while they're at the train station. I also do something similar for huge things.
So one thing: how can you know if an agent is thinking and not blocked?
in the app ui it colors the agent icon yellow for "working". green for done, red for blocked, otherwise default grey for idle. You can also filter the tab list by agent state too, if you only want to see your done and/or blocked agents for example
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