I don’t dispute the purpose of the data collection, but I can’t believe this quantity of data collection is intentional.
There’s no way Keurig is has the intention of paying the kind of costs required to collect a terabyte of data every two weeks for millions of people who own their coffee makers.
There must be some kind of bug here. I imagine if you unplugged it and plugged it in again the data usage would settle down.
As article says, the coffee machine didn't 'collect' or phone home a TB of data. It just saturated the local network looking for data to collect. This doesn't cost Keurig or any other IoT device company a single cent. It might have been a bug, or maybe not. Without some bad press, like this post; they have no incentive to change anything
Yeah but that can’t even be useful can it? What’s that going to find that only using 500 MB of probes wouldn’t have found?
Still seems buggy.
Engineer: How often should our software scan the local network looking for new devices? Once a day? Once an hour?
Manager: We might miss something. Since scanning doesn't cost us anything, better do it a thousand times a second!
Oh let's be charitable! A parameter measured in ms is mistakenly thought be measured in s. Hilarity ensues.
Real world example: þe Windows registry DWORD time periods seems to invite 10^-3s granularity for totally inappropriate timescales. Perhaps its considered a "best practice" by the dick heads that decide to do these things, who knows? Why bother considering how a sysadmin might actually want to use the knobs and dials and what is an appropriate value for a parameter.
I could probably find a better example but this is recent: Smoothwall has an agent (IDEX) that you install on a Windows domain controller and one of its functions can be to harvest DHCP data and pass it onto the firewall so that it can track sessions. The upload period is a registry DWORD value.
I fixed a "problem" by stopping IDEX trying to upload data a thousand times per second. I will also point out that switching on this functionality and the periodicity setting is only applied by editing the registry - there is no GUI for this. The dReal world example -ocs are clear that you should initially set 1000 as the period.
For me that sort of thing comes under the heading of "you are holding it wrong", potential victim shaming and rubbish engineering.
I don't understand giving the benefit of the doubt to a company that is actively spying on its customers, which in some jurisdictions would be illegal.
I’m not defending the spying.
The traffic volume just sounds like a bug to me.
A software bug in a coffee machine sounds like a problem of management not understanding the product market they're in.
No, Management completely understands.
Closed source software/hardware is a data exfiltration device first, and the thing they're sold for secondarily.
TVs, Blurays, set top boxes, MS Windows.. All of them are the same.
All these companies make their money as 'feeders' to the advertising industry, they just sell a different device to consumers in order to achieve it.
Selling devices to consumers is a solved problem. The problem we're currently trying optimise solutions for is selling consumers to the advertising companies.
Maybe they literally just don't care about how much traffic they put on your network. Maybe the thought is "1 tb of traffic internally is very low utilization of the network over the course of a month".
Whatever they're trying to accomplish with these scans would probably be impeded in some way by this much volume. Like it'd compete with the link it's using to phone home or overload whatever on-device processing it does with that data. The man in the article who discovered this called it a bug, I agree with him.
It uses energy paid for by the homeowner.
Has anyone done the math to determine how much electricity it takes to send 1 TB of data around your local network?
Than What is the meaning of "used"?
I mean, it wasn't clear to me without the explanation (I too thought it used 1TB of public internet data), but it's clear now that it is accurate (it literally used 1 TB of private network data)
It might not seem to be anything (people will assume private network traffic is free) but there is a cost - it's capacity that could be used for other purposes, eg. home alarms.
They could be sued in small claims court.
Here that means no lawyers, no discovery, $100 to file in plain language, and a company employee (not a company lawyer, or a contractor, or a temp employee) must attend or they default.
$15k damages.
Reasons it could happen? Imagine grandpa has a tech come out 4 times, because his network is super slow. EG, this thing pounding his wifi for its scans.
Small claims court in the US typically requires actual damages, and doesn't add punitive damages.
Grandpa gets reimbursed for the four techs who came out, that's it.
Of course, that's the whole point.
Grandpa gets his money back. The company? Well, it has to spend money talking to a lawyer, because even though a lawyer can't attend small-claims court, they still consult.
They also have to send an employee to small-claims court, just have to deal with it. In the end it costs the company thousands of dollars maybe even over ten grand. It costs you a hundred bucks and you get your money back. That sort of asymmetry is beautiful, and if everybody availed themselves in small claims court, it would be far better than any class action lawsuit.
Probes create much more traffic locally than it takes to backhaul a summary of their results.
1TB still smells like a bug
My naive assumption would be it's looking for events in time, like sign of occupancy. For example, when your phone leaves the wifi network.
But still must be a bug.
I was thinking that repeated small probes add up quicker than you'd expect. But this is ~1.1MB/sec, which still seems a few orders of magnitude off.
Now I'm left wondering what this traffic actually is - assuming probe (arp/icmp) packet size of 64 byte, that's 17kpps. I don't think an ESP32 class Internet-of-Trash chip can even do that. Even bulk transfers rather than small probes would be pushing it.
Perhaps this thing found some fellow-traveler device streaming video on a port it happened to connected to?
... the linked xit says it "broadcast 1TB of data". So maybe some protocol with a much larger packet than icmp, spammed in a hard loop without any delay?
One thing that confuses me is, well, at this point in the data collection game, is there still value in this 'local' data? I mean, everyone is doing it, collecting the same data - hasn't that decreased the value? Obviously not, but I still wonder.
> everyone is doing it
Not in my house. What is even the point of connecting a coffee machine or a washing machine to the internet? I think my washing machine advertised that I could download new washing cycle programs in the app. Who on earth cares?
I could see its use - you could remotely activate them. Or activate them on a timer that isn't constrained by the functions of the coffee machine.
None of these are worth the spying that these companies do though.
If there's one thing you can be absolutely certain of it's that every scrap of the data they collect is either making companies money hand over fist or they strongly believe that it will soon. No company is going to bother collecting, storing, (hopefully securing), backing up, and analyzing all this data without a reason, and to them money and power are the only reasons that matter.
Right now companies are somewhat limited in how much use they can get out their horde of private and personal information, but AI is changing that rapidly. As long as you don't mind a huge rate of error (and companies don't because it all becomes "good enough" at a large enough scale) it's basically perfect for the task of digging through endless amounts of information and spewing out bullet points.