I just moved into an apartment with ceiling fans made by an austrian manufacturer Globo, one with a broken lampshade, the other with a broken LED module. This was my interaction with them over email about spare parts:

> I have a few questions regarding your products and spare parts:

> - Would it be possible to order a replacement lampshade for this Globo fan and deliver it to [place], [country]? The model is Globo 0350/0351, I have attached a picture to describe the part I need.

> Unfortunately, no—that item is no longer in our product range.

>- Is it possible to order other spare parts, like LED modules for this or other models?

> Unfortunately, no

> - Separately, is the Elina model available with a shorter rod? The ceiling height in the room is approximately 2.6m.

> Available only in the specified length