We are arguing because there is an IT maturity line that goes from chaos to corporate and the more like a startup the more it will be like chaos (by design because maturity is too restrictive). So horses for courses. But as the team grows the same lessons get learned everywhere you bring in ex-bigco to implement changes to be more mature. That will include incident management process that will make this situaton routine and not worth blogging about. Probably in a mature process leaders already read the summary and or postmortem if they felt they needed to.