Yeah, that closeness of options makes it tough to really dig the heels in. Also, you can become a customer today, and have them fire their entire support staff and replace it with an agent tomorrow. Dwindling QC and CS isn't a new concern though, just need to make sure the space isn't owned by a single company
It's certainly true that companies can take a turn for the worse and stop treating their customers well. But a company using bots to communicate with prospective customers is sending you a signal that they already treat their customers poorly. Maybe you don't have any alternative options, but if you do, it's wise to listen to the unintentional warning this company is giving you.
Wasn't really the point of my post, but definitely something for me to think about. Appreciate you reading!