Charging rate of 11 kW, with efficiency of about 90%, means that the charger sucks around 12.2 kW of power from the grid, of which 1.2 kW is continually lost*, and only 11 kW is effectively being stored in the battery at any point in time.
I don't understand the mention about battery capacity (80 kWh, which would translate to around 7½ hours of charging at 11 kW, if a battery could charge at a uniform rate) or where the "9 kW lost" figure comes from.
*Which is probably useful to melt snow above the device, when installed outdoors on cold climates.