I don't know which exact company you are talking about. I see most proprietary companies heavily criticized and do so myself and used to heavily advocate for OSS at $work. My current work is 99.9% opensource.

As for my point, the main issue you are pointing out is the fundamental flaw in capitalism: companies focus on profit instead of technological progress. The two can be correlated but that isn't granted. See enshittification.

There are other economical models that could potentially address the shortcomings of capitalism but a lot of effort is put into discrediting socialist/communist ideas as they threaten the wealth of the wealthiest.