Why is "feels" in quotes?

Anyway, I'm probably being over cynical and yes it is worth exploring alternatives to the current system.

However I already feel overwhelmed dealing with agent chats. I can't currently see how this deals with the pr problem: If I am supposed to delegate to agents why do my conversations need reviewed by my peers. This feels like classic bad management practices of not trusting the staff below you to get on with it, instead turn up in every meeting.