Graham says the constraint is that becoming more powerful has to make things better for the customer, but several of the strategies he recommends are exactly how companies eventually acquire the ability to stop caring quite so much about customers
Graham says the constraint is that becoming more powerful has to make things better for the customer, but several of the strategies he recommends are exactly how companies eventually acquire the ability to stop caring quite so much about customers
Correct. If you're powerful, you already have several advantages over your competitors unrelated to customer/consumer success (like network effect, owning the path the money flows through etc.)