I wholeheartedly agree on every point. I've felt this way for years. It's scandalous.
Many companies also rely on socials as their only effective means of customer service. If you have a problem or want to provide feedback but you don't use social media then you are SOL.
Or you sue them and (if they did something wrong) they're SOL.
But you won't. And they know you won't. Not even small claims.
...because the overhead of even small claims is bigger than what you can possibly recover in most regular disputes. There needs to be something like a class action for small claims - government regulators where you can submit complaints with evidence to and if enough people complain about a company the government has to look into it.
Isn't small claims designed for, well, small claims and therefore low overhead? That's why you can't bring a lawyer. Which is super annoying for a company, because a company has no physical embodiment and has to send a lawyer or other representative just by virtue of being a company.