An important thing to consider is how much of their uptime without incidents is not the normal working hours. Their incident-free uptime on 9-5 EST, Mon-Fri, is probably like 60%.

As a daily GitHub user in Australia I still haven’t figured out why everyone’s complaining about uptime. :)

> Their incident-free uptime on 9-5 EST, Mon-Fri, is probably like 60%.

And it may be even worse in EDT, which is currently in effect!

what's normal working hours? very US centric comment IMO. Europe, India, China, Latam etc. don't fall into your 9-5 EST normal working hour bucket.

A service like GH will still show a daily usage pattern, often with a peak somewhere around 16:00 UTC when most of the US and Europe are at work.

Im fairly certain that SWEs only exist on the US west coast