In their defense, their only competitive advantage over, say, Google is to move fast and break things. It allows them ship faster in a way that big tech can't.
Google was being very careful about releasing LLMs until OpenAI yeeted the first decent GPT model. It led to the public perception that: 1) LLMs hallucinate too much and 2) Google is behind the times. Good for OpenAI, bad for Google.
Chaos benefits the up-and-comer, not the incumbent.
To be fair, it was positioned as "have a fun chat," not "truth telling genius oracle that makes no mistakes."
I'm sure the future DA that will be prosecuting the OpenAI employee will appreciate this.
They can break their own things, not other people's things.