Honestly, this is why I like Dutch consumer law. Dutch law states that the guarantee duration is dependent on the expected lifespan of a product. Continued official BIOS support is evidence that the device remains within its supported lifetime and also dutch law treats defective or incomplete updates as non-conformity. Therefore, in this situation it would be framework fault and the device would also be within warranty.
The Australia consumer laws are also famously strong. One question: That Dutch law is not zero-cost. Does Framework Laptop charger higher prices compared to the US due to this consumer protection laws? My point: We can presume that Dutch buyers will make more (valid/accepted) warranty claims than those in the United States (with comparatively much weaker consumer laws).
Yeah, the ACL is fantastic. I have an AMD Framework 13 that had a fan bearing fail, which caused the fan to scream and spin up/down erratically. I had a long back-and-forth with Framwework support where they told me what I already knew (the fan bearing failed and the fan needed replacing) and that it was out of warranty (yeah nah, not in Australia). As soon as I mentioned the consumer guarantees under the ACL, I was invited to remove the SSD and ship the unit to their service centre for a fix.
The machine has been fine since and I still really like it.
Legendary story. Thank you to share. Another win for ACL! BTW: Loved this part: "yeah nah".
It helped that Apple had a page for their statutory warranty in AU, so I could point to the sticker price of both machines and say "look, Apple acknowledges the consumer guarantee for at least 24 months after purchase and possibly longer, and I have paid a similar amount of money for a Framework".
https://www.apple.com/legal/warranty/docs/statutory_warranty... (Page 2):
> Without limiting consumers rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase. For the avoidance of doubt, Apple acknowledges that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products.