> if there's a way in, and a way out, i consider that a win. will i lose maybe 5 minutes because the accessible entrance is not in the most convenient location that day? perhaps. but it's just that - an inconvenience.

I get that, and I also don't think they need to plop an elevator at every staircase, but there are so many stations where they could have ramps or some other minor improvement to make more exits accessible. And if the one path drops you on the wrong side of the tracks from your destination, that's often more than a five-minute problem -- my own home station has one elevator on the north side of the tracks, but if your destination is on the south, you must exit, cross a busy intersection, and cross the tracks at grade.

> on the staff support: i don't really see any problem here at all. in fact, i think the service that the staff provides is truly excellent.

I agree. I just made a similar comment on your other response. Compared to many places in the world, they're at least trying.