Google's problem is that, fundamentally, they hate end users. They do not want to hear feedback from them, they don't want to fix their bugs. They don't want to hear your thoughts and they actually don't value feedback. They don't want to support devices or older versions. They have no idea what LTS even means.

Google pretends to be data driven. What that means is that Google would rather creepily spy on you using all kinds of underhanded means that they invented themselves, tell itself it cares about privacy because it doesn't "sell" that raw data to third parties, and then mine said data for the only signals that matter--how they are going to make more money off advertising to you.

And god forbid some machine-learning system goes wrong and classifies you as a scammer. If they think you're a scammer, you're dead to them, and they will ghost you without a second thought, with no recourse on your part.

Google thinks anything below a billion users is not worth even pursuing.

When I worked there it was always about 10X and moonshots and more magic moments. There was a mantra "focus on the user and all else will follow". The users who matter are advertisers. So they did that, and advertisers keep forking over their cash. End users do not fork over cash, so screw them. Leeches.