Is there a term for a product which is really only really for a minority of it's users?
Air travel seems like this as most airlines and manufacturers seem to bend over backwards for their wealthy and high margin passengers and basically treat economy class as "fine I guess we'll throw the rest of you in the back"
Mobile games seem the apotheosis of this as a lot of games are really about finding whales and any enjoyment anyone else has is really an accidental side effect.
> Air travel seems like this as most airlines and manufacturers seem to bend over backwards for their wealthy and high margin passengers and basically treat economy class as ...
You got it backwards. If economy passengers preferred better services to cheaper fare, they would have chosen airlines with better services, and airlines would have to adapt accordingly, offering better and more expensive services.
They can't, because when it comes to their wallets, passengers don't actually prefer that, whatever they say online.
Business/first class passengers are a minority group who say "Fuck it, I have money, I want to be treated like I have money." So of course airlines offer them better service - at a much higher price.
Some of us are saying "Fuck it. I have money and want to fit in my seat"
You’re describing the “whale model”. The entire product is aimed at the few big participants and everyone else is brought there only because there’s a chance they might be one. So it’s a probabilistic thing.
In any case, I don’t actually agree with you. The advent of Basic Economy as a category shows that. I always wanted an ultra cheap category in the US when I was young and now it exists. That category is valuable to the kind of person who is aiming simply to be transported from one place to another and can withstand discomfort.
Overall, I really like air travel in the US. There’s a straightforward sliding scale of comfort and price and you pick where you want to be on it. Flights are available often and easily. The prices also seem to align with things that would cost airlines and because they surge prices etc they’re able to balance availability and accessibility.
European air travel is also good with many options but I don’t have much experience with it recently. And of course the E Asian airlines are good. I don’t mind a classic Cathay but a Starlux plane is very nice even in Economy.
As someone who has flown every class available and routinely selects based on what and with whom I’m traveling, I think air travel today is more accessible and nicer than ever before.
Even in these marketing shots they could not make those thin and straight seats look anything but terribly uncomfortable.
K shaped economy.
Airlines treat people like cattle then wonder why people behave like animals. I just did a cross country trip, about 4 hours per hop. I was so sore after that I've basically sworn off traveling that way ever again.
You can tell they keep removing space to fit more bodies in at all costs because they don't even try to line up seats with windows anymore. Multiple seats had windows in places that made them basically useless and one seat from what I could tell had two windows just due to the placement.
Don't even get me started on the cart that goes up the aisle handing out dry cookies to everyone followed by the person with a trash bag coming along to gather it from you.
I had school buses as a kid that were more comfortable and the people better behaved.
Everybody but the wealthy shops for airline tickets with price as their only criterion. Airlines are rational agents who operate in a famously competitive and low-margin business, so they respond to this demand-- indeed, they don't have any choice.
I have a lot of complaints about products and services that I can chalk up to various market failures or sinister actors, but poor airline experience is entirely on us, the consumer. Our revealed preference is for the lowest possible ticket price all else be damned.
I have racked up some air miles in my time. I am not wealthy, and price is a major criterion, but there are some airlines and airports I avoid at nearly all costs. I wish there were enough like me to put pressure on airlines to do better, but alas it's a losing battle it seems.
This is called a race to the bottom.
The safety, even on the budget airlines is amazing. You wonder though, if they sold seats for $50, to get to the other side of the world, but you had a 10% chance of dying, how many people would take it.
Nilay Patel (I'm gonna get this slightly wrong) has this story where he was talking to an airline CEO about standing-only tickets and the guy said "I know two things. If we did standing-only tickets we'd get roasted by the public, and those tickets would need the most popular tickets by far."
This was RyanAir's CEO. https://www.theguardian.com/business/2012/feb/28/ryanair-sta...
people pay a lot more for private jets which are comparatively a lot more dangerous
This would make for an interesting aspect of a dystopian future. Accepted liability as a slider basically. There would obviously be entire regimes around auditing the published numbers (since companies would be incentivized to make their options appear less risky than they are). Pretty anarcho-capitalist.
Ah but it’s 1% that you bought though 2 out of 100 of the last flights crashed. You ask for a refund or you pull out the pandas to check the likelihood they aren’t living up to the promise?
It's worth remembering that the airline market is very competitive and this happens because it matches consumer preferences. Yes, nobody wants to be crammed into a tiny seat. But given the choice between a large seat or a tiny seat that costs $5 less, people reliably choose to save $5. The only reason the experience is so miserable is because the flying public will accept nearly anything to save a little money.
It's also worth remembering that there are various premium options available. You can pay extra for economy plus or really splurge on business/first. "That's too expensive" OK well you made your choice....
Premium Economy is so much more expensive than steerage class that it's not a realistic 'option' for the majority of potential passengers.
> " OK well you made your choice...."
The only choice for most people is "fly cheap" or "don't go".
The parent poster said "Economy plus", not "Premium Economy".
And while the names are confusingly similar, Economy Plus is usually a seat with extra legroom (but no additional width) and is a small price bump, but Premium Economy is a larger wider seat with generous recline (but not lay-flat), and is a large price increase, sometimes approaching business class pricing.
Also adding to confusion is that different routes (and distances) have different hard products.
"Premium economy" on an international long haul flight is often the same (or very similar) seat as "first class" on a domestic flight.
I've recently been blessed with being able to afford flying on lie-flat seats (international business class). That said, I've found what you are calling "economy plus" to be the sweet spot.
You get slightly more leg room, but also priority boarding so that you don't have to worry about getting your bag gatechecked. It's also only slightly more expensive than main cabin regular economy.
"Premium economy" is significantly more expensive, and while you do get a bigger seat, it's not lie-flat. You can recline more, but the few times I've flown it, you are still able to piss off the passenger behind you when you recline with all the shenanigans that can entail. Thus I find it not worth the premium.
Flying LAX to SYD and return in Delta Premium Select, at least 30 of the 40 seats wer empty, despite economy being full. I was curious about this, and learned that Delta had made a decision to largely stop bumping passengers up in many cases because they felt that they were passengers who would have paid for PS, but it had gotten to the point of passengers taking their chances ("I'll buy a Comfort Plus ticket, that usually gets me upgraded, and is cheaper.")
The flip side is that those upgrades were a cheap way for delta to buy loyalty. I know a lot of people who flew many times a year on delta only and now look for other airlines.
Then be grateful that travel is cheap enough that you can go, even if it's uncomfortable.