Not the OP, but:
The point was not that their opinion is suspect, the point was that they are former because people who care about the customer get fired and/or that everyone who cared is former, so nobody who is left cares.
Not the OP, but:
The point was not that their opinion is suspect, the point was that they are former because people who care about the customer get fired and/or that everyone who cared is former, so nobody who is left cares.