Thanks for sharing.

I’m currently dealing with Verizon Wireless and their “Jabronibot” claiming I have a fictional account balance due. It has been sent to collections, but still is being asked for by their legacy system.

The case studies of “Agents in Billing Departments” and potential shareholder lawsuits / E&O claims / reputational damage will be interesting to me. I worked in “risk management” products years ago and this kind of liability is not easily dollar traded away via contract. Will accountability stick to the Decision Makers or will they try to surrogate to the Service Providers? Hmm.