They dont need to justify it.
Sorry to say, tokens aren’t going anywhere, people aren’t going to suddenly stop using AI, and this whole paradigm shift of how people are changing how they work - is a full blown reality.
There is no reversal, no “eh we don’t think the tokens/AI are worth it”. Accept the new reality.
We also have to stop treating any criticism of some practices surrounding AI adoption like a rejection of the technology.
True, but this post in about Capital One.
It doesn’t take a genius or system architect to figure out AI use in banking both internally and for consumers is a huge benefit especially for capital one.
Maybe we should critique the actual agentic products they are creating rather than critique the entire AI spend.
Why does this feel like an exec trying to justify token spend?
Don’t underestimate how banks operate. Things move very slowly in banking, so they absolutely need to justify it. Many banks still use GPT Mini, and even that requires approval from two levels of management. Even upgrading from Java 8 to Java 17 requires extensive justification.
Forget AI—you even have to justify using a MacBook.
You’re correct, but in the span of time - they are just doing the same thing everyone else is doing in many industries, just way slower