I realized recently that Whole Foods no longer automatically and reliably detects your Chase Amazon Prime credit card when paying. So they don’t give you the discounted pricing automatically. I wonder how many customers are checking out the way they always do and are paying full price when, for years and decades, this worked fine.
The customer service people I talked to in the grocery store said this changed sometime in the last year. My guess is that it’s an unintended side effect of removing the pay-by-palm feature.
This is obviously unrelated but I joked about what else Amazon wasn’t reliably calculating….
Class action lawsuit time!
Either that or 1000’s of small claims court cases.
Even with arbitration, the overhead of dealing with that would be crippling. Hopefully someone over there decides to do the right thing, and auto-refund.
Relevant to this, I've recently noticed a trend of mass tort cases being opened up in the past couple years, and they seem to do very well. The way these seem to work is attorneys identify a company who has clearly ripped people off, and what I presume is a repeatable way to guarantee a win (thus translating to a guaranteed settlement offer). Then they advertise for eligible clients, sign those clients individually to contingency agreements, and run the playbook. A couple months ago after signing up for one of these, I received a check for about $350 (after the agreed-upon 40% attorney fee), from Ticketmaster, and I had another one related to AT&T. It took about 10 minutes more effort from me than a typical class-action settlement, because I had to e-sign those representation papers.
So really, there's a third option now, that's much easier than class action, even when class actions don't get certified.
There are a hundred small things like this that seem to be popping up in what used to be simple and reliable systems and as much as I know they aren’t ALL because of vibe coding I can’t help but wonder how much is.
Weirder is what happened a day later. I got an email that said my Chase Amazon Prime credit card was being re-associated with my Amazon.com account.
I never reported this nor took it up with either Amazon or Chase directly. There was a refund of my Whole Foods purchase (they needed to void my purchase and re-ring everything to give me the discounts.. I asked them to refund my purchase and I’d do without my Whole Foods purchase entirely).
Looking back I think at least 3 recent visits were charged to me at full price because of all this. Hard not to think of enshittification and whether Amazon Prime is even worth it, alas.. I live in a fairly rural area at the moment and need delivery.