There's a 0th: empathy. They want to hear you say you heard them, hear you say the problem is a problem, and have you say the problem is making things harder.
There's a 0th: empathy. They want to hear you say you heard them, hear you say the problem is a problem, and have you say the problem is making things harder.
The cool thing about this one is that you don't even have to understand what they said, just learn how to repeat it back to them with a sad look on your face.