Well that's the basis of rationalism. Many important truths don't depend on the details of someone's state or someone's life history. To require it is to commit an ad hominem and destroys rationalism.

For example whether to drink alcohol is entirely unsafe at any level, according to the WHO. Expressing this as common knowledge is a counterexample of the popular heuristic to "listen to people's context".

Communicative empathy is still a heuristic, it is not an absolute rule. There are times when the message really is more important than how it is being conveyed. And actually people who run out of spoons know that all too well.