> I've never had this experience with an US company (except the US giants) where support basically gives me an "it is what it is".
Similar US vendors = you're lucky to even get someone to talk to or is too far from the chain to actually know so you get a "generic" answer.
(Before Linode was acquired) I called in and quickly got on the phone with a live human who was very familiar with the product and helpful, and sounded (accent) like US-based support.
At the time I was paying $12/month IIRC.