by basically any measure, a market with scalping is worse for everybody involved than one with scalping
Scalpers benefit customers who are willing to pay the market price but missed out on the lottery and otherwise wouldn't be able to buy at all.
Scalping also damages the demand for the product, since it creates a submarket that is volatile and unpredictable.
Basically the opposite. If there are scalpers, there is a predictable price that I can pay. If there aren't, I have to be lucky or have connections.
Which is why scalpers are bad people.
They are not.
Sometimes systems which reward luck are better than systems which purely reward money. If scalping exists, it often completely eliminates people who are too poor, even if they are true fans or interested parties (e.g. locals unable to attend sports games held in their cities, etc)
Scalpers raise the price only to transfer who loses out — as per your example, where they receive a fee to manipulate which customer misses out (and do so contrary to the wishes of the original vendor).
If you entire business is helping the rich ensure the poor lose and raise the price in general, despite what the original provider may have wanted, you are undoubtedly a bad person.