Filling a complaint with the civil division of your AG so they can take legal action vs suing a giant powerful corporation and hoping the AG’s civil division steps in are very different things. I’ve also known numerous people who’ve filed multiple complaints with the MA AG with easily provable and well documented cases of repeated, ongoing wage theft as restaurant workers, at a time where service industry labor abuses were a popular hot button issue, and they didn’t even get a callback. Not exactly what you’d call a slam dunk. Not having support from the AG would be one of the very solid reasons I was referring to.