People forgot, but Google had their own internal version of ChatGPT before OpenAI. But they never even intended to launch it. If OpenAI hadn't just thrown the technology out there for everyone to see, Google would probably still be sitting on it. Google does tons of original stuff, but they haven't released any original product in more than a decade. All they do now is play catch-up once they see people actually like something.
There's also the major problem of people expecting Google to be right when it tells them something but OpenAI had no starting reputation so it was okay to say "be aware it might be wrong sometimes"