So my personal experience apparently is a folly that requires some bureaucratically approved scientific study to validate?

Yes, it is well known that people trying to sell you stuff lie about your experience with the product. A good salesmen will make you extremely happy to pay 10x more for a worse product. In fact a good salesman will convince you those bugs are actually feature, and you should be happy to pay 10x for so many “features”.

What exactly am I selling here?