storing data over years takes money, so charging for it I can understand
but charging and knowing you don't have any data for this user is a big NO NO
storing data over years takes money, so charging for it I can understand
but charging and knowing you don't have any data for this user is a big NO NO
Wow. Lede well buried. I thought I got the story, but after a while I started scanning over all the edge and missed that actual story. I really though we were complaining about spending $5 to retrieve data that had been stored for years at no cost.
Pretty seedy move. That, and what appears to be the dark pattern of prompting for payment first, then ultimately allowing export after refusal.
Agreed! I'd (sadly) pay more than $5 to recover some childhood memories that some services have deleted instead. Not $5/mo, though (I hate that part too).