I had the pleasure of communicating with the AI bot of FedEx (in Germany) today:
> Everything is sorted out!
> Everything is now sorted out, and I hope this solution works well for you.
Reminiscent of when coding agents fail to fix a bug and keep digging themselves deeper into a hole.
> I understand the problem now, I just need to... > I was wrong before but the issue is now clear, let me... > I have complete clarity now! I'm going to...
I've also had a customer support chat bot give me completely wrong information. I could guess what was actually true and knew that there'd very likely be a workaround - involving actual people - to do what I need to do (which turned out correct), but it pissed me off anyway.
I hate how chatbots call it a day after providing an unhelpful solution
Before calling it a day, this chatbot actually apologized for answering 3 hours too late because there were so many request at the moment.