+1
its surprising to HN tech crowd but a well implemented support agent gets higher reviews and successful resolutions than humans
+1
its surprising to HN tech crowd but a well implemented support agent gets higher reviews and successful resolutions than humans
Can you cite a source or study for your assertion?
personal info
maybe will be public soon with earnings calls? We’ll see!
Are frustrated hangups before any resolution is reached a part of that data?
yes, it counts as unresolved
c'mon listen to yourself