I would say about 99% of the population views software corporations as these monolithic inhuman cubes of pure shitanium. What these posts are important for is

1: reminding the average population that corporations are just abstract human pyramids and made up of normal people.

And

2: doing that through a very human, biased, and filtered perspective that can provide some genuine insight into the function of these opaque systems.

Now, does the average consumer of hacker news get all that? Probably not, but I do think insider perspective is still valuable.