There's a whole chapter on this. I actually hate the phrase "human resources," because of course part of the problem with our modern world is that we are treating human beings as a resource to be mined.

If people had paid more attention to the pioneering management theorist, Mary Parker Follett, who wrote more than a century ago, we wouldn't be in this mess. But of course, her work was almost entirely erased and forgotten, only rediscovered in the 1990s.

Don't worry, I have a whole chapter about this in the new book.