This feels too soft. Each of these things has truth in it, but isn't some of this self-created? Where are these shit sandwiches coming from? A lot of these problems are the result of overpromising, breaking rules and skirting regulations, underestimating the difficulty of things they have no expertise with, asking people to solve problems with no resources, hiring more chefs rather than more cooks and dishwashers, of mismatches between good profitable product and exec exit. The idea that it makes sense for the CEO's (or really any leader's) core competency to be absorbing drama and pain is something we should think more about. Sometimes you hear that a good manager blocks and shields for their team, you have to wonder why the team always needs so much protection from their own company and processes.