That's definitely the case for my wife.

She lives in terror of being grossed out or impatient, or our children complaining. Her favorite places are ones where she didn't have to wait, never wondered whether we'd been forgotten, where parking was easy, where our son ate the food, where the food didn't gross her out, where the finishes look new/spotless, and something about the atmosphere of the place set her mind at ease about no one paying attention to our children's behavior.

Chains are very good at ticking these boxes. Independent places always seem to have slow service, or a dirty bathroom, or a dingy finish, or poorly-separated seating so that she feels like our son is bothering other patrons, or no kids' menu, or no parking lot, or just manage to put her off in some way. "Feel dirty". "Feel sketchy".

I really don't know if it's the chicken or the egg. Is it because chains are familiar? Or is it because it takes a corporate arm to understand the existential necessity of "not putting off high-achieving white women" and to do the market research it takes to actually achieve that aim? IDK