That's not what they're saying at all.
The reply was likely referencing Apple's infamous "You're holding it wrong"[0] rebuttal to design flaw criticism - as in, that's what Apple would say if you contacted them.
[0]: https://archive.is/jt9rD
Right, but it wasn’t at all relevant.
[flagged]
No, they’ll fix the issue for you or give a new laptop. This isn’t relevant.
The reply was likely referencing Apple's infamous "You're holding it wrong"[0] rebuttal to design flaw criticism - as in, that's what Apple would say if you contacted them.
[0]: https://archive.is/jt9rD
Right, but it wasn’t at all relevant.
[flagged]
No, they’ll fix the issue for you or give a new laptop. This isn’t relevant.