My buddy has 10+ years directly supporting customers. He supported millions of MRR. they hired a new "MBA" boss over him. The boss' first demand was to run everything through chatgpt before talking to customers, then report to the boss. Then boss ran the reports through chatgpt before sending the reports to the customer.

BEFORE: my buddy : customer -- 1 day turnaround

AFTER: my buddy : chatGPT : MBA guy: Chat GPT: Customer -- 1 week turnaround

Efficiency!