yes and yes, inaccessible where they had to be recovered..

there's like 0% chance there was domething super damaging going on where they couldn't get anybody on the phone yet within 10 mins or so were able to get the restoration process going with their account managers

I dont see what could be going on where an automated process would have to step in except for something like suddenly provisioning infinite amounts of resources, but quota limits should hit first so...