> Your customers don't care whether the failure was Google or Railway; they see your product.

Refreshing. So tired of businesses blaming their vendors. Oh it wasn't us spamming you text messages and emails, it was Shopify. Oh, our delivery guarantee said 2 days and it's been a week? That's not us, it's UPS.

I don't care. I didn't pay UPS or Shopify. I paid you.